Lol.

Nov 30, 20145 min read

Deviation Actions

Published: Nov 30, 2014

1.2K Views

My former roommate and I signed on to MV apartments after talking to the manager Pam. We were told when we moved in that there would be a non refundable pet rent every month for the cat and dog and a $250 DEPOSIT to be used toward pet damages. Well after all was said and done and our lease was up and we left we got a bill 2 weeks later about money the apartment deposit didn't cover. And we noticed a few things:

1. The pet deposit wasn't applied toward anything.

2. They charged us for an extra two days of rent.

I want to start with #2 because this is hilarious. They don't consider you to be moved out until you give them the keys. There is NO outside drop box. The only drop box is inside the office which is open an accessible if someone is in the office. Our lease ended on a Sunday but we knew there were no office hours Sunday so we move out a day early and bring the keys in on Saturday. Despite being DURING office hours, no one is there. There's no lunch notice, nothing. So we wait. No one shows up. We come back Monday hoping they'll be open despite the holiday. They are. So we turn in the keys then. They charge us for Monday and Tuesday of extra rent because 1. No one was in the office to take the keys (we should have moved out another day early despite having paid for the entire month I guess) and 2. They took a full day to process it so decided to charge us for an extra day of rent because they didn't get to processing the key return until the next day.

That ALONE is just..boils me blood.

For the pet deposit, we had the assistant manager look over the lease. She asked us who we talked to when we moved in about the deposit being refundable. And guess what? Pam quit at some time during our lease so there was no way to verify that's what we were told. the language of the lease clearly says the $250 was a DEPOSIT, not a fee. Deposits, lawfully, are refundable unless explicitly stated to be non-refundable which the lease never says. But without going to court, they weren't going to listen to us. But it gets funnier.
We went into the office to discuss this stuff the first time and the manager was on vacation so we were told to come back next week. We did. She's not working that day apparently but the assistant manager will try to help. She couldn't, says she doesn't have the authority so they'll call us. They never do. We call them 10 times and the manager is never there or no one answers. So we have no way of resolving this issue in the time limit and the bill gets turned over to a collection agency. Something tells me they were biding their time so they wouldn't have to deal with us and they could just turn over the amount to the agency.
And I didn't even mention the fact they claimed we didn't pay a certain full month of utilities. We had proof that wasn't true and showed the assistant manager who pulled up our records and the utils they claimed we didn't pay didn't even show up on record it was just something they added to the final bill and then never took off despite admitting it was a clerical error before they sent the debt to the collector.

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